I now get excellent WiFi throughout my house. on 13-03-2023 22:30. So 1 out of 10 for customer service. Recieved my Wifi-Max Pod before Christmas but decided to leave set-up untill after Christmas just incase of any issues. The pods can only be sent out one at a time too and there needs to be at least a week. Learn more. Jow can I check if I'm getting kne. TV. Start the Scan (do this in every. Networking and WiFi. Virgin Media launched its Intelligent WiFi Plus service this year which has transformed in-home WiFi by combining faster speeds with more reliable connectivity. However best to try it in the same room as the hub first. D01 C9W8Rather than a hardware upgrade alone, Intelligent WiFi Plus is a combination of software, available for the Hub 3 and Hub 4 routers, and plug-in satellites called WiFi Pods. He said he will request this but I haven't heard anything about this which was 2 weeks ago. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. . However they can be chargeable depending what package you on. SpeedOptions. This offers customers WiFi speeds up to three times faster in more locations in the home. Directed to virginmedia staff. And the pods should be delivered within 72 hours. While connect to WiFi, Tap I’m ready. However when going back downstairs, even though I’m in range of the hub, my iPhone sta. Hub 3 will have random Wi-Fi outages until Smart Wi-Fi / Channel Optimization is Disabled and Auto Channels are Disabled on both 2. They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they are £8 a month. The VM Pods link via wireless, their Ethernet port is for a devices that do not have in built WiFi, (. Tap Start the scan. 1) 2. I am still getting a white pulsing setup light on them indicating they haven't connected to my Hub 4 - I have tried relocating the pods, switching WiFi off and on in the settings, ensuring Intelligent WiFi is turned on, and making sure both WiFi channels are on the same SSID. Fastest WiFi guarantee of any major provider Comparing WiFi guarantees of major UK ISPs. 39K views 11 months ago #wifi6 #virgin #wifi. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. HomePass is available for an annual charge of £99 and comes with one SuperPod as. Download the Virgin Media Connect App to your device. Manage Your Account. Read the Ts & Cs for Intelligent WiFi Plus and you’ll find that you can only get a second Pod “following an assessment of the WiFi performance inside the registered account address by a Virgin Media agent. It’s airtime fairness feature helps share WiFi throughout the home so all devices (and people using them) get the connection they need from the Hub 3, 4 or 5. At least 30Mbps download speeds in every room or £100 one-off credit. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Once again my internet is on and off once it works it’s ok but the pods only say fair on my connect. Not sure if you have downloaded the 'Virgin Media Connect' app, which, once installed allows you to carry out a home wifi check - room by room (and you can. Account - Cable. 2) I am in router mode. Solved: Hi just had a wifi pod delivered and setup but still have blackspots will it be possible for another pod to be sent out to me - 5072337 - 4. Wednesday. Then Start the scan again. Virgin Media Intelligent Mesh Wi-Fi Pod ReviewWatch Virgin Media Hub 5 Review to GrumpyMan's REVIEW. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Excludes broadband faults and broadband network outages. Wait 2 mintues for Scan. Any advice would be appreciated. Hub5 plus 1 mesh Pod . It won't allow the connection if you're on a Guest network, VPN or Mobile data. 2. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. Scan complete, Tap continue. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability. So you need to prove that you can't get 30 Mbps (3. Read the Ts & Cs for Intelligent WiFi Plus and you’ll find that you can only get a second Pod “following an assessment of the WiFi performance inside the registered account address by a Virgin Media agent. I’m assuming this is because the Wi-Fi Pod. I have tried turning the pod off and on and it goes green followed by no light but the app is only showing one pod which is the new one. WiFi Pods and Boosters. Colleague reckons a new hub upgrade - 5388444. Away from large bodies of water (e. WiFi Max is only available to order once your Virgin Media broadband service has been activated. Do you want to enjoy fast and reliable WiFi in every corner of your home? Then you need to set up your WiFi Pods, the smart devices that work with your Virgin Media Hub to create a seamless mesh network. <link rel="stylesheet" href="/support/help/check-services/styles. Also I still can’t use the connect app yet. Tap Optimise WiFi now if an option. At 1,130Mbps, Gig1 Fibre Broadband’s average download speeds are even faster, making this the fastest Virgin Media speed you can get for gaming. At least 30Mbps download speeds in every room or £100 one-off credit. If that doesn’t do the job, we’ll send you up to a total of 3. css"> <iframe aria-hidden="true" title="GTM" src=". QuickStart, set up and connections. Our new WiFi Max service allows you to have up to 3 pods. Up to 3 WiFi Pods if needed. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you. Up to 3 WiFi Pods if needed. But this is been going on for a week now. I'm using one of the new wifi pods in the kitchen and have connected my TV to it via ethernet cable. It will now give you £100 in credit if you cannot get minimum download speeds of 30-meg in each. (1) Mesh System, (2) Wireless router, (3) Wireless access point, (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3). The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Don’t worry if you have our new Hub 5x – exciting things are coming soon. Plug the other end of the power cable into a wall socket. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. This means you can set up multiple gateway pods by connecting them directly together via Ethernet to deliver the fastest possible performance to your devices. Stream from Virgin Media. 9 To make it easier to connect WiFi Pods (white) contain clever tech that learns how you and your family are using your WiFi network. At airports, you'll see 'arq_wifi_x'. The key difference – apart from the colour – is that a WiFi Pod (white) plugs straight into a socket, while a WiFi Pod. I managed to get a live chat. 4Ghz and 5Ghz but with the SAME SSID and Smart WiFi turn on. Learn how to set up your Virgin Media Wi-Fi booster. Smart WiFi Pods. I use Ubiquiti/Unifi ones. But since the pods are free on my current plan I thought I might as well use VM pods first. 12. They are free on Volt, 1GB or Oomph bundles. SpeedBoth types of Virgin Media WiFi Pods use the same mesh technology to boost your home WiFi coverage. Home Phone. Hi, I’m looking at how to order Wifi pods, I’ve run the diagnostics in every room via the VM Connect app. Scan your home using the free Virgin Media Connect app and, if it finds signal blackspots, you can now order an Intelligent WiFi Pod by calling 0800 064 3850. Sorry to see you are having problems ordering the wifi boosters. Wi-Fi extenders work by running the broadband signal down the electrical wiring within your home. And that’s not all – if you’re a Virgin Fibre customer with Maxit TV, you can get an intelligent WiFi. It's great to hear you're looking at having WiFi Pods. 0, as part of Virgin's wireless network, these pods seem ideal as a simple "plug in and get set up" style. Then Start the scan again. My only objection to Virgin Media Intelligent Wi-Fi Plus and the Wi-Fi Pods is the way they’re sold as a subscription service. I’ve checked within the VM Connect app and My Virgin Media, but I can’t find anywhere where I can order a Wifi pod. If you’re familiar with Boosters, also called Powerline, you can skip this bit and go straight. This will include creating a new network name and password for the pod. Remove all other WiFi boosters & 3rd party extenders (Netgear, TPlink etc) Plug in the new WiFi Pod halfway between the Hub and where you’re experiencing poor WiFi. on 04-05-2023 16:40. You agree to follow our reasonable instructions and (if we require it) provide our technician with access to your home on the day agreed for your visit. However, a PowerLine Booster can be used instead if needed. Hi Rainbows84, Thanks for posting, and welcome to our Community Forums! I'm sorry to hear you're experiencing some problems with your Wi-Fi Pod after a Hub reset. Intelligent WiFi Pod: up to £86 per unit. css"> <iframe aria-hidden="true" title="GTM" src=". The two WiFi pods are not working because they are paired to the previous Hub 3. First, check that your device is running the latest software as this might be causing the issue. No setup fee is available on all bundles, broadband & phone, and broadband only packages. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers. Up to 3 WiFi Pods. 2. Best advice is calling 150 from a VM landline/Virgin Mobile at 8am and going through the cancellation route & explaining you just want a pod. It would appear to be morse code. However I now have a spare Wifi Pod that won't. Options. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Connect the power cable to the back of your pod. The app should fine tune your connection and make it stronger in your various rooms and then if you meet the criteria order a pod for you. The slow pulsing typically lasts up to 10 minutes before turning off when ready. Terms of guarantee vary by provider. About our help and support page. SP01-VM - This is a rebadged Plume SuperPod. Further exclusions & legal stuff apply. Tap Add a room, Tap the room you're in. any help gratefully received as my broadband upgrade has turned into a major downgrade!I have a camera in the garden which connects via Wi-Fi but the signal is not that good. You can use the two ethernet ports to connect other equipment or another VM wifi pod. I have thought about this, been looking at the eero mesh and extender. TiVo. Look out for the envelope in the top right-hand corner. Hey leea56, thank you for reaching out and I am sorry to see the pod hasn't fixed the issues. As you have an internet service provided via a Hub 3, the Wi-Fi pods are being charged at £8 per month each or £192 per year for the pair. Do you know if its a wifi only issue (ethernet connections are ok?), if it is - then On a Hub3/4/5, you could first try separating the SSID's of the 2. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. No, it doesn't need to be cbaled into the hub. I cant even log onto virgin media its that rubbish. Networking and WiFi. on 13-09-2023 17:31. Virgin TV 360. They are free if you are on the Gig1. Call the equipment activation number they may be able to help. With WiFi Max, we want to make sure you’ll enjoy download speeds of at least 30Mbps in every room – if you don’t, we’ll send you one of our signal-boosting mesh WiFi Pods. There are three models currently sent out by VM. If you’ve requested an upgrade, you’ll receive a new Virgin Media WiFi Hub in the post. However, despite several calls to Virgin I still don't seem to be set up on My Virgin Media, so I can't change any settings on my account - the "child safety" settings block websites I need for my work, but I can't turn the parental controls off. Solved: Hi folks looking for a little help from someone in the know. Smart WiFi Pods. The SSID must be password protected. 0c9821507a37ee02. Once the app has confirmed a wifi blackspot, then it should allow you to order 1 Pod. Have you taken a look at our WiFi Pod Troubleshooting page to see if this can help rectify your connection issue? Have you taken a look at our. Virgin Fibre customers can use the Connect app on up to 7 devices at any one time and benefit from Virgin Media's WiFi hotspots whilst out and about. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Tap Add a room, Tap the room you're in. For those who live in. It can take a few days for the Connect app and the Hub to synchronise, so keep trying. Virgin Media Price Guides. They’ll team up with the Virgin Media WiFi Hub to. They may even be able to get you a better offer if you're not in a contract so becomes a 2 in 1, but that's the easiest route. On several occasions I have called virgin media to order a wifi pod, to then be told exactly what I want to hear that the tracking details will be emailed to me within 4 hours. Connect the coaxial cable. Virgin Media Television; For business; Webmail; Sign-in; My Virgin Media. If the scan picks up that you need a pod it will allow you to order some. WiFi Pods are a brilliant and affordable solution for combatting wireless signal dead zones around your home, delivering a strong connection to every nook and cranny. Further exclusions & legal stuff apply. It takes care of itself so you don’t have to. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)Wi-Fi pods - failed orders. 0 and 4. Virgin Media Hub 5 Wi-Fi 6 GIG 1 ReviewWatch more Home Networking videos Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. Find the best deal for you with average speeds of up to 1130Mbps. Select the correct HDMI input for your box. I have. It lets you run a super-intelligent WiFi home scan to smooth out any snags, manage your WiFi Pods, and pause WiFi to any device when you need to – perfect for when it’s the. Wi-Fi boosters, known to Virgin Media as Intelligent Wi-Fi Pods, are. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. Virgin Media Smart Wifi optimises itself so you always get the best Broadband Connection. Virgin Mobile. Managing your network is simple with features like parental controls and guest access. If you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab. . If you’re having problems with our broadband connection, visit our improve WiFi connection page. After I installed it, the first one wouldn't connect. Sign in to My Virgin Media You can also order WiFi Max or get a second or third WiFi Pod,. Up to 3 WiFi Pods. a WiFi Pod will be sent in the post and doesn’t require an engineer visit to set up. Depends what you mean by "work". . Email. In preperation for it coming I renamed my wifi back to the default SSID on the router along with the password, as I had previously just changed the details to avoid having to go round all my appliances to. Enduser. I managed to get a live chat yesterday. The charge is to cover the costs incurred by us when arranging the transfer and set up of your services at your new address. The home scan feature will guide you from room. A new wifi extender Pod has arrived today as virgin advised my last was faulty, but even this one won’t connect and just flashes white led. WiFi. 4. In response to leea56. You can place it in a mains socket anywhere in your proeprty. <link rel="stylesheet" href="/support/help/check-services/styles. Our old WiFi Boosters can help you tackle WiFi coverage problems. Our new WiFi Max service allows you to have up to 3 pods. An Engineer could be booked to do it i am guessing, BUT if you are not confident in changing setting on the hub I am guessing they are still set as standard. As long as all of the above points are all met then the Pods. Currently I have connected the Virgin power line extender to 2 pcs using ethernet cabling. Pick a category to get started. My understanding is that this can be rectified by a firmware update: my Pod currently has 3. Both types of Virgin Media WiFi Pods use the same mesh technology to boost your home WiFi coverage. One mesh WiFi Pod working with the WiFi Hub should give great WiFi coverage around your home. They should, but will need a factory reset to get the new Hub 5 SSID and password setup. the FAQ doesn't say anything about it being Volt+Gig only nor is there any mention at all on the FAQ page about them being chargeable. Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. Here you can change your network name (SSID) and password, choose which. Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. Then follow the instructions on screen to finish your set up. on 13-09-2022 22:00. See more. Gig1 Fibre Broadband will future-proof and bring harmony to your home. Any help would be much appreciated. 12 January 2021. Home Phone. Excludes broadband faults and broadband network outages. This’ll only take a few minutes, depending on how many WiFi Pods are connected. Hi @jm300. Options. WiFi hotspots. in QuickStart, set up and connections yesterday; WiFi pods, one flashing blue, one flashing green in Networking and WiFi yesterday The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. Virgin Fibre Areas only. Connect the coaxial cable to your new Hub and secure it with a. Then Start the scan again. If so have your account and area number handy, and the wifi pod serial number. WiFi Aerials and Pods. The SSIDs must be the same and broadcast enabled. Then told no and ordered again, then received email to saying wifi extenters starter pack. Search Search. 8 Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Excludes broadband faults and broadband network outages. . As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. Gaming Support. Virgin sent me the hub 4 a few days ago as part of my volt benefits. Apps and extras. At the time of writing it costs an additional £8 per month on top of your existing Virgin Media bill. WiFi Pods not working since Hub upgrade. CCTV. In the end, I took a punt and went with Amazon's Eero system. • Wait 2 mintues for Scan. I have just upgraded to Hub 5 from Hub 3. It then enables them to create the ultimate surfing conditions for your home network. Then order the second Pod by calling 0800 064 3850. Sorry forgot to say the speeds I was getting with all 3 pods, I was only seeing speeds of 155/230 Max hence me removing 2 and keeping the 1 connected to the hub. It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Speeds at router c1g. 0. Backed up by signal-boosting mesh WiFi Pods and Intelligent. Options. Some of the extra benefits for O2 customers can also include free speed boosts and double mobile. If it finds a potential signal-less spot, it’ll test our broadband speed to the WiFi Hub to make sure there isn’t a problem with your network. . Get it now. 0 Kudos. Wi-Fi Pods. The way it works is simple - the VM supplied SuperHub broadcasts 5GHz and 2. . I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 1 ACCEPTED SOLUTION. In response to leea56. 3 weeks ago. However, they are no longer supported, as VM are now supplying WiFi Pods. ), the quieter the radio & the poorer the WiFi. if I go upstairs, out of range of the hub, my iPhone connects to the pod with no issues. Further exclusions & legal stuff apply. Virgin media pod is an intelligent #wifi extender that helps #internet. I'm fuming , how come Virgin media are quick to take yer money when things go up, but will not get back in touch with you when you have a problem, I thought I was OK on phone and laptops, regarding things I need to find out , but trying to order pods , to try and get better wi fi speeds is a nightmare, doing a. If that doesn’t do the job, we’ll send you up to a total of 3. However best to try it in the same. HomePass works with all internet service providers and uses cloud-controlled adaptive WiFi pods to create a self-optimising WiFi network throughout. The Passphrases of the SSIDs must match. Watch: Get the best WiFi experience. Virgin Media Hub 5 Installation and change Hub 5 WiFi Network Name and change Hub 5 WiFi Password. on 16-08-2023 20:44. Then Start the scan again. Next to the TV not behind it. Once you’ve linked the Virgin Media Connect app to your Hub 3, 4 or 5, you’ll see your network details on the Home tab of the app. TV on the go. No, the WiFi Pods only work when the Virgin Media Hub is in Router Mode, with a single SSID and Channel Optimisation enabled. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Virgin Media WiFi Hub with Intelligent WiFi technology ; Double the data on your O2 sim; Perks and experiences with Priority ; See broadband and phone deals . This sorted it, thank you. 5. Putting the pod as far away from the hub as possible gives me download/upload speeds of 450/52 all over the house via WiFi if I put the pod any closer the connection gets. Account - Cable. Scan complete, Tap continue. Related quick links & videos Modems. •The Hub must be in 'Router Mode' and not have been changed to 'Modem Mode'. Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Hi Ryan4922 . The units offer WiFi pod performance for Virgin Media customers significantly better than a cheap wireless extender. Either spend around £100 on a decent entry level mesh wifi system (eg the TP-Link Deco M4 that I use, or the similar S4, but not the E4), or rent some VM pods that create a quasi mesh system. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home. 2. Customers who take out Virgin Media's WiFi Max guarantee will be sent up to three WiFi Pods to help improve wireless signal around their home. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. After having issues with my broadband the other day and eventually it sorting itself out I have found my Wi-Fi pod is just continuously flashing blue. We will run further diagnostic checks and we may send a technician to your home to check that your WiFi Pods are set up to give you the strongest possible WiFi signal. Consequently there is no way of scanning because Connect cannot connect at all- Wi-Fi hub not found. With the pod (s) you should be aware of the following requirements for the pods to work with the Hubs. Disconnect your old Hub. You can also Text us 📲 on +44753 305 1809, and. It will automatically sync with your Virgin Media router, without you having to. Have tried resetting the WiFi, moving the pod closer and rebooting the pod. Do: use the Connect app to run a super-intelligent WiFi home scan. Wait 2 mintues for Scan. The connection lights will appear orange on both devices, before eventually flashing green. Terms of guarantee vary by provider. Here you’ll find all the help you need for Virgin Media related problems and issues. If you are using the default settings on your Hub then it is as simple as plugging in the Pod and allowing 2-5 minutes for the setup to complete. I would be looking at a second and third wifi pod if needed. And for extra reliability, the Virgin Media Connect App is at the tip of your fingertips. in QuickStart, set up and connections 5 hours ago; WiFi pods, one flashing blue, one flashing green in Networking and WiFi 5. I’ve been on the phone to virgin about 5 times this week (Not just about this but mobile issues too)!Solved: Hi just had a wifi pod delivered and setup but still have blackspots will it be possible for another pod to be sent out to me - 5072337 - 3 Browse Virgin Media Virgin Media CommunityAs I previously said very reluctant to change my network setting to install the pod becouse of the negative post's from other who have had issues after installing the pods. If you’re outside of UK, you’ll see a range of network names, but will only connect automatically to those set up by the Virgin Media Connect app. Hub4 is the issue if anyone is having issues with intelligent wifi pods in future. SpeedFactory reset your hub and try it again. Setup was utterly painless, the speed improvement was massive and two rooms that were previously blackspots were instantly flooded with high-speed Wi-Fi. Sorry to hear this feedback regarding the Wi-Fi pods with your home setup. Hi everyone, I had a mesh WiFi system which unfortunately malfunctioned so stuck with just using the HUB5. Introducing Smart WiFi. Joining in. The app guides you through optimal pod placement and handles configuration. Pod: If you're still experiencing issues at this point, a fault swap should be considered for the pod. Whilst the 1st pod can be requested, a second. As has been advised in this thread, along with the link provided earlier with more details, at the moment the Wi-Fi Pods are not compatible with the Hub 5. Virgin Media services are only available in eligible Virgin Media network areas. If your device has stopped connecting to your home WiFi since we’ve merged your two WiFi networks, you just need to go into your device’s settings, select the best WiFi network for that device and pop in your password. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. Keep your Hub in Router Mode - Do not put the Hub into Modem Mode, as this disables the Wi-Fi and your Pods are connecting to your Hub via Wi-Fi. At least 30Mbps download speeds in every room or £100 one-off credit. WiFi Pods are a brilliant and affordable solution for combatting wireless signal dead zones around your home, delivering a strong connection to every nook and cranny. TV. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Virgin Media Television; For business; Webmail;.